Team tools
12 tools
AutotaskOpen Autotask PSA for tickets, tasks, accounts, projects, and service desk work. (opens in a new tab)
BitwardenOpen the Bitwarden web vault for shared and individual credential access. (opens in a new tab)
CIPPOpen CIPP for delegated Microsoft 365 tenant administration and automation. (opens in a new tab)
Hatz AI
Our internal AI assistant for everyday work.
(opens in a new tab)
Helios
Ticket queue and live call queue dashboard.
(opens in a new tab)
JustworksAccess payroll, benefits, HR, time off, and employee account tools. (opens in a new tab)
KaseyaOneAccess KaseyaOne for centralized sign-in to connected Kaseya services. (opens in a new tab)
NinjaOneOpen the NinjaOne RMM console for endpoint monitoring, management, and automation. (opens in a new tab)
PowerShell Generator
Generate ready-to-run PowerShell commands for common helpdesk and troubleshooting tasks.
(opens in a new tab)
quickbreak.brb
Something to do while the user tries to remember their password.
(opens in a new tab)
Sophos Central
Manage protected endpoints, policies, detections, alerts, and investigations.
(opens in a new tab)
Zoom AdminAdminister Zoom account settings, users, meetings, phones, and organization policies. (opens in a new tab)
Administration portals
8 tools
3CX Customer Portal
Access registered systems, subscriptions, licensing, and account details.
(opens in a new tab)
Exchange Admin
Configure mailboxes, mail flow, accepted domains, and Exchange settings.
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Microsoft 365 Admin
Manage tenants, users, licensing, domains, services, and support.
(opens in a new tab)
Microsoft Azure
Access subscriptions, virtual machines, networks, storage, and resources.
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Microsoft Defender
Review incidents, alerts, endpoints, email threats, and security posture.
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Microsoft Entra
Administer identities, applications, access policies, and authentication.
(opens in a new tab)
Microsoft Intune
Manage device enrollment, compliance, configuration, and applications.
(opens in a new tab)
UniFi Site Manager
Open and manage authorized UniFi sites from one remote console.
(opens in a new tab)
Communications & support
4 tools
3CX Supported Phone FirmwareFind supported and approved firmware downloads for phones used with 3CX. (opens in a new tab)
3CX Web Client
Sign-in, provisioning, calling, chat, and collaboration guidance.
(opens in a new tab)
3CX Windows Softphone
Current Windows calling client and replacement for the retired desktop app.
(opens in a new tab)
Microsoft Quick Assist
Launch or install Microsoft’s built-in attended remote support tool.
(opens in a new tab)
System & storage
8 tools
7-Zip
Lightweight file archiver with broad format support and AES-256 encryption.
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Autoruns
Audit every major Windows auto-start location and shell extension.
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CrystalDiskInfo
Review HDD, SSD, and NVMe health, temperature, and S.M.A.R.T. data.
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Everything Search
Index and locate Windows files and folders by name almost instantly.
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PowerShell 7
Install the current cross-platform Microsoft automation shell.
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Process Explorer
Inspect processes, handles, DLLs, resource usage, and parent relationships.
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Sysinternals Suite
Microsoft’s complete advanced Windows troubleshooting utility collection.
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WinDirStat
Visualize disk usage and quickly identify files consuming the most space.
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Network & access
5 tools
Advanced IP Scanner
Rapidly discover LAN devices, addresses, shared folders, and services.
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Nmap & Zenmap
Discover hosts, enumerate services, and audit exposed network ports.
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PuTTY
Compact SSH, Telnet, serial console, and secure key toolkit.
(opens in a new tab)
WinSCP
Transfer and synchronize files over SFTP, SCP, FTP, WebDAV, and S3.
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Wireshark
Capture and analyze packets for deep protocol and traffic diagnostics.
(opens in a new tab)
Security & recovery
5 tools
Malwarebytes AdwCleaner
Remove adware, unwanted programs, browser hijackers, and junkware.
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Microsoft Defender Offline
Scan from a trusted recovery environment outside the normal Windows kernel.
(opens in a new tab)
Microsoft Safety Scanner
Run an on-demand Microsoft malware scan without a permanent install.
(opens in a new tab)
Rufus
Create reliable bootable USB media from Windows and Linux images.
(opens in a new tab)
Windows 11 Media
Download the Installation Assistant, Media Creation Tool, or official ISO.
(opens in a new tab)
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